Privacy Policy
Last updated: 1 October 2025
1. Overview
This Privacy Policy explains how Tailplan collects, uses, and protects your personal information when you use our software-as-a-service platform.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
- Data Controller: Tailplan (KVK 98051997, VAT NL005306680B37)
- Contact: support@tailplan.com
- Address: de Winterstraat 30, 5703XW, Helmond, Nederland
- This policy applies to all users of our Services.
2. Data Collection
We collect information you provide directly to us and information we obtain automatically when you use our Services.
Personal Data
- Account information (name, email, organization details)
- Client and pet information (names, contact details, medical records)
- Appointment and service data
- Payment and billing information
- Communication records (support tickets, emails)
Usage Data
- Log data (IP addresses, browser type, access times)
- Device information (operating system, device identifiers)
- Usage patterns and feature interactions
- Performance and error data
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide and maintain our Services
- To process appointments and manage client relationships
- To send important notifications and updates
- To provide customer support and respond to inquiries
- To improve our Services and develop new features
- To comply with legal obligations and protect our rights
4. Data Sharing
We do not sell your personal data. We may share your information in the following circumstances:
- With service providers who assist us in operating our platform (e.g., hosting, payment processing)
- When required by law or to protect our rights and safety
- In connection with a business transfer or merger
- With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection practices
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- Account data: Until account deletion or 3 years of inactivity
- Client and appointment data: As required for business operations
- Usage data: Typically 12 months for analytics purposes
- Legal compliance: As required by applicable laws
7. Your Rights
Under GDPR and other applicable laws, you have the following rights regarding your personal data:
- Right to access: Request a copy of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a structured format
To exercise these rights, contact us at support@tailplan.com. We will respond within 30 days.
9. Third-Party Services
We may integrate with third-party services that have their own privacy practices:
- Payment processors (Stripe) for billing and transactions
- Email services for notifications and communications
- Analytics providers for usage insights and improvements
10. Children's Privacy
Our Services are not intended for children under 16 years of age.
We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your own.
We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
We will notify you of any material changes by email or through our platform, and the updated policy will be effective immediately upon posting.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email us at support@tailplan.com for privacy-related inquiries.
We are committed to resolving any privacy concerns promptly and transparently.